Who:
Introduction to Crisis Management - Leading Through Uncertainty is for executives, team leaders, managers, facilitators, and trainers. The course is for anyone who manages crisis teams and wants to ensure their teams are empowered to respond confidently and with purpose in a crisis.
Course Description:
When crisis strikes, organisations that are well prepared and have proactive leadership are best-positioned to navigate through uncertainty.
Since COVID - 19, businesses all over the world are changing how they work and crisis management is a key leadership skill component that needs to adjust to the new normal.
Without face-to-face connection, leaders need to find alternate ways to lead their businesses through the uncertainty of the COVID crisis.
This is placing greater stress on leaders to carry the burden of the response and make big decisions on their own. When your company’s survival is on the line, you can't afford to get this wrong.
In this course, you will learn how to lead your organisation through this uncertainty by developing crisis teams that are situationally aware, highly engaged and empowered to respond seamlessly to this emerging threat.
In Introduction to Crisis Management learn how to:
- Use tech and commonly available apps for situational awareness and decision support
- Develop a COVID Response Plan (template provided)
- Set up your crisis team
- Activate your crisis teams remotely - Zero Hour
- Maintain situational awareness across remote teams
- Set a clear purpose and mission for your crisis team
- Manage situation reports and team updates
- Maintain event logs and key decisions
- Brief and manage functional teams
- Effectively use email and other communications technologies for task management and situational awareness
- Facilitate remote planning, horizon scanning and options analysis
- Perform online Brainstorming and Collaboration breakouts
What to Expect in Introduction to Crisis Management
- Instructional videos focused on foundational aspects of crisis management
- Self-paced lessons spread out over 2 weeks (with 6 months additional access). Watch anytime you want.
- Two live, interactive session with your instructor, Grant Chisnall (recordings provided)
- Immediate application to the crisis meetings you are leading
- Support from the learning community
The next course opens now.
Self-paced videos will be made available to you automatically plus two live interactive session with your instructor which will be recorded and made available to you. The Live Interactive Session dates are:
- Tuesday, April 28, 2pm-3pm AEST
- Thursday, May 7, 2pm – 3pm AEST
Testimonials
“Grant knows his product and is great at getting Senior Mgt onboard with the Organisation Crisis and Emergency Management Systems. The board recognised the value of the Grant's process and utilised it in other areas.”
Shane Apps, Corporate Health, Safety and Training Manager - Peabody Australia
“The experience Grant brings to a situation most of us never thought of in our worst nightmare, proved to be pivotal, professional, priceless and I am forever grateful in what he achieved, while others, largely understandably, fell by the wayside.
"I found Grant’s training to be highly valuable and incredibly pragmatic. Grant built upon the wisdom and experience of the board and challenged us to explore potential situations and dilemmas - particularly those areas where we may come “unstuck” under the pressure of a crisis. "
Mike Connell, President Bulleen Templestowe Basketball Club
Course Curriculum
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PreviewIntroduction to Crisis Management (1:38)
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StartWhat is a crisis and what is crisis management? (0:49)
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StartAdaptive Leadership (57:20)
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StartZero- Hour. How to activate a crisis response (2:59)
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StartThe Four A's in Crisis Communications (1:55)
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StartCase Study - How Cricket Australia applied the 4As to recover from the sandpaper scandal (3:49)
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StartStakeholder management in a crisis (1:41)
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StartBusiness Continuity Management and Recovery (2:09)
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StartPost-crisis debrief (61:59)
Your Instructor
I am a Crisis Advisor who has a passion for leadership, communication and decision-making. Using a blend of commercial acumen, leadership, risk and communications, I've built a reputation as one of Australia's leading Crisis Management Advisors.
I've supported some of the world's leading organisations through crisis events ranging from a global cyber attack; pandemics: natural disasters; issue motivated group activism; international evacuations; fall of government; terrorism; industrial issues; aircrashes and workplace fatalities.
My aim is to help businesses respond proactively and with confidence to any incidents that threaten their people, operations or reputation.
Frequently Asked Questions
Many thanks for participating in my Introduction to Crisis Management. Should you require any further support, please contact me on [email protected] anytime.